Currently Closed - Stay Safe
Our response has been updated to comply with newly introduced COVID-19 measures announced on the 22.9.2020.
* Customers in hospitality venues must wear face coverings, except when seated at a table to eat or drink. Staff in hospitality and retail will now also be required to wear face coverings (from 24 September).
* Businesses selling food or drink (including cafes, bars, pubs and restaurants), must be closed between 10pm and 5am (from 24 September).
* In licensed premises, food and drink must be ordered from, and served at, a table.
Covid-19 is a public health emergency. Everyone needs to assess and manage the risks of COVID-19. A risk assessment has been completed and detailed below are the measures we are actively taking to mitigate the spread of coronavirus.
We request that customers and teams are to follow all these rules diligently, to sustain a healthy and safe environment. It’s important that we all respond responsibly and transparently to these health precautions.
These coronavirus (COVID-19) guidelines are subject to changes with the introduction of additional governmental guidelines. If so, we will update actions accordingly.
The coronavirus risk assessment considers the risks to the team and customers. It is our responsibility to protect the team and others from risk to their health and safety. The assessment is split into 2 sections:
· Preventing the virus from entering the business
· Reducing the risk of transmission
We have considered the customer journey and the teams’ actions within the workplace. All our team members have completed a Covid-19 safe to work questionnaire. They have read and understand the assessment, to ensure collectively and uniformly that we respond to this challenge.
· Capacity has been reduced to follow social distancing guidelines
· Reconfigured indoor and outdoor seating and tables to maintain guidelines
· One way systems around the venues with space markers
· Pre-booking table reservation service
· Table service to avoid queuing
· On line order and pay solution
· Track & Trace recording and compliance
· Clear guidance around the venue to avoid congestion
· Hand sanitiser available at entry and exit points
· 30 Mins clean down cycle – Handwashing, clean down of common areas and touch points
· Provide only disposable condiments
Recording customer details: how we use your information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor of the Royal Oak or Blacksmiths Arms you will be asked to provide some basic information and contact details. The following information will be collected:
· the names of all customers or visitors, or if it is a group of people, the name of one member of the group
· a contact phone number for each customer or visitor, or for the lead member of a group of people
· date of visit and arrival time and departure time
The Royal Oak and Blacksmiths Arms as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
We may require you to pre-book appointments for visits or to complete a form on arrival.
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
We do not transfer personal data outside the UK.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on both the Royal Oak and Blacksmiths website.
This privacy notice was last updated on 16 September 2020.